General Terms and Conditions

Version: 1.2
Last updated: 17-06-2026

These general terms and conditions ("Conditions") apply to all offers and agreements for the sale and delivery of physical products via Leontari's webshop to consumers.

Article 1 – Definitions

In these Conditions, the following terms shall have the meanings ascribed to them below:

  1. Company name: Leontari, located in Eindhoven, Jan van Eyckgracht 94, registered with the Chamber of Commerce under number 99727579.
  2. Consumer: a natural person who is acting for purposes which are outside his trade, business, craft or profession.
  3. Agreement: the purchase agreement concluded between you and us.
  4. Webshop: the website vandori.nl.
  5. Right of Withdrawal Period: the period during which you can exercise your right of withdrawal.
  6. Right of Withdrawal: the right of the consumer to cancel the distance contract within the Right of Withdrawal Period.
  7. Durable medium: any instrument which enables you to store information addressed personally to you in a way accessible for future reference (e.g. email or PDF).

Article 2 – Identity of the entrepreneur

Leontari
Registered address: Jan van Eyckgracht 94, 5645 TJ Eindhoven, The Netherlands.
Email: info@vandori.nl
Chamber of Commerce: 99727579
VAT number: NL005406696B53

Return address: Jan van Eyckgracht 94, 5645 TJ Eindhoven, The Netherlands

Article 3 – Applicability

  1. These Conditions apply to every offer made by us and to every agreement concluded via the webshop.
  2. Before or when completing the order, you will have the opportunity to view and save these Conditions.
  3. Deviations from these Conditions are only valid if we confirm them to you in writing or by email.

Article 4 – The offer and information

  1. We describe products as fully and accurately as possible. Obvious mistakes or errors are not binding on us.
  2. Prices and key information (including additional costs) are clearly displayed before the order is placed.
  3. Product images are indicative. Minor color or detail deviations due to screen settings do not entitle you to dissolution or compensation.

Article 5 – Formation of the agreement

  1. The agreement is formed when you place the order and we confirm that order (e.g., by email).
  2. After concluding the agreement, we will send a confirmation on a durable medium (e.g., email), including information about withdrawal and returns.
  3. We may refuse or cancel an order if there is a reasonable ground for doing so (e.g., clear error in price/stock, indication of fraud). In that case, we will promptly refund any amounts received.

Article 6 – Prices

  1. All prices are in euros and include VAT.
  2. Shipping costs (and any other additional costs) will be clearly stated before the order is finalized.
  3. Price changes do not apply to orders that have already been definitively placed and confirmed.

Article 7 – Payment

  1. You pay using the payment methods offered at checkout.
  2. If prepayment is requested for products that have yet to be delivered, the consumer is not obligated to prepay more than 50% of the purchase price. The consumer may voluntarily choose to pay the full amount in advance.
  3. In case of late payment (for post-payment), we may suspend performance until payment has been received.

Article 8 – Delivery

  1. We deliver within Europe to the delivery address you provide.
  2. Delivery time: we ship within a few working days after receipt of payment/after order confirmation, unless otherwise stated with the product or at checkout.
  3. If delivery is delayed, we will inform you as soon as possible.
  4. The risk of damage or loss lies with us until the moment of delivery to you (or a recipient designated by you).
  5. If delivery proves impossible due to an incorrect address or non-collection, we may charge additional shipping costs.

Article 9 – Right of Withdrawal (physical products only)

  1. When making a distance purchase, you have a 30-day cooling-off period to withdraw without stating reasons. This is a voluntary extension by us of the statutory minimum period of 14 days.
  2. The cooling-off period starts on the day after you (or a third party designated by you, who is not the carrier) have received the product.
  3. To withdraw, you can use the model withdrawal form (Appendix 1) or send us a clear statement by email within the cooling-off period.

Article 10 – Consumer obligations during the cooling-off period

  1. During the cooling-off period, you will handle the product and its packaging with care.
  2. You may only unpack and use the product to the extent necessary to determine its nature, characteristics, and functioning (as you would in a physical store).
  3. Any reduction in value due to use that goes beyond what is necessary may be charged to you.

Article 11 – Returns (explanation of withdrawal)

  1. In most cases, we will not ask you to physically return the product after withdrawal; you do not need to return anything then.
  2. If, in your specific case, we do ask you to return the product, you will receive clear instructions by email, and you will have 30 days after your withdrawal notification to return it.
  3. In that case, please return it preferably complete, with accessories, and (to the extent reasonable) in its original condition/packaging.
  4. Return costs: the costs of returning are for your account, provided we have clearly informed you about this before the purchase.
  5. The risk and burden of proof for timely return lie with you. Therefore, always keep your shipping receipt.

Article 12 – Refund after withdrawal

  1. After withdrawal, we will refund all payments received, including the standard shipping costs of the initial shipment (if applicable).
  2. We will refund within 14 days of receiving your withdrawal notification. In most cases, we do not ask you to physically return the product, and you will receive the refund immediately after our confirmation of your notification. If, in your case, we do ask you to return the product, we may wait with the refund until we have received the product or you have demonstrated that you have sent it back (whichever is earlier).
  3. If you have chosen a more expensive shipping method than the cheapest standard delivery, we are not obliged to refund the extra costs.
  4. We will refund using the same payment method, unless you agree to a different method.

Article 13 – Exclusion of the right of withdrawal

The right of withdrawal is excluded for (to the extent permitted by law), among others:

  1. Custom-made products manufactured according to your specifications or that are clearly personal.
  2. Products that spoil quickly or have a limited shelf life.
  3. Sealed hygiene products whose seal has been broken after delivery.
  4. Products that by their nature have been irrevocably mixed with other products after delivery.

Article 14 – Conformity and legal guarantee

  1. You are entitled to a product that conforms to the agreement: the product must possess the characteristics that you can expect based on the offer and normal expectations.
  2. If a product does not conform, you are entitled to an appropriate solution, such as repair, replacement, or (if that is not possible) refund/price reduction, in accordance with the law.
  3. Any additional or commercial guarantee never diminishes your legal rights.

Article 15 – Complaints

  1. Do you have a complaint? Please contact us via info@vandori.nl and describe your complaint as clearly as possible.
  2. We will respond within 14 days of receipt. If we need more time, we will inform you within 14 days with an indication of the timeframe.

Article 16 – Liability

  1. We are not liable for damage resulting from improper use of the product, or from your failure to follow instructions/warnings.
  2. Insofar as we are liable, our liability is limited to the amount of the order to which the liability relates, unless the law prescribes higher compensation or does not allow limitation.
  3. Nothing in these Conditions excludes liability that cannot be excluded under mandatory consumer law (e.g., intent or gross negligence).

Article 17 – Intellectual property

All rights to texts, photos, logos, and other content on the webshop belong to us or our licensors. You may not use this without permission.

Article 18 – Privacy

We process personal data according to our Privacy Policy.

Article 19 – Amendment of the conditions

  1. We may amend these Conditions. The latest version is always available on the webshop.
  2. Amendments only apply to new orders after publication of the new version.

Article 20 – Applicable law and competent court

  1. Dutch law applies to these Conditions and agreements.
  2. Disputes will be submitted to the competent court in the Netherlands, unless mandatory law dictates otherwise.

Appendix 1 – Model withdrawal form

To: Leontari, Jan van Eyckgracht 94, 5645 TJ Eindhoven, The Netherlands, info@vandori.nl
I/We hereby inform you that I/we* withdraw from my/our* contract of sale of the following goods:
– Ordered on* / received on*: [date]
– Name of consumer(s): [name]
– Address of consumer(s): [address]
– Signature of consumer(s) (only if this form is submitted on paper):
– Date: [date]

* Delete where inapplicable.